This regulation defines the rules for making purchases in the online store operated by the Seller at janameble.pl
- Seller: JANA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ 45-837 Opole, Wspólna 3a NIP 7543345646, KRS 0000931073
- Contact with the Seller can be obtained:
- By phone: 535 007 003 (connection cost according to the operator’s tariff).
- Using the email address: reklamacje@janameble.pl
§1 Definitions
- Regulations – these online store regulations.
- Online Store – an internet service at janameble.pl, through which the Customer can place an Order.
- Seller – an entity providing sales services through the Online Store on the terms specified in these Regulations.
- Business Days – one day from Monday to Friday, excluding public holidays.
- Customer – a natural person, legal entity or organizational unit without legal personality but with legal capacity, who places an Order in the Online Store on the terms specified in these Regulations.
- Consumer – a Customer who is a natural person using the Online Store for purposes not directly related to their business or professional activity.
- Subject of the transaction – Goods listed and described on the Online Store website.
- Goods – movable property presented in the Online Store, which is the subject of the Sales Agreement.
- Sales Agreement – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer, using the Online Store’s internet service.
- Order – a declaration of will by the Customer clearly specifying the type and quantity of Goods, aimed directly at concluding a Sales Agreement.
- Civil Code – the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
§2 General rules
- These Regulations define the rules for using the Online Store available at janameble.pl
- The condition for placing an Order in the Online Store by the Customer is to read these Regulations and accept their provisions during the Order fulfillment.
- The Seller conducts retail {{wholesale and accepts specialized Orders}} sales through the Online Store.
- The Seller posts information about the Goods in the Online Store.
- All Goods offered in the Online Store are brand new, originally packaged, free from physical and legal defects, and have been legally introduced to the Polish market.
- To place an Order in the Online Store, the Customer must meet the following technical requirements necessary to cooperate with the IT system used by the Seller:
- Have an email account.
- Have a computer, smartphone, or tablet with an operating system: Windows, Mac OS X, Linux, or Android.
- Have an internet browser installed in the given version or higher: Internet Explorer – version 9, Chrome – version 46, Safari – version 8, Firefox – version 41, Opera – version 32.
- The Customer is obliged to use the Online Store in a manner consistent with the law and good practices, taking into account respect for personal rights and copyrights, property rights, and intellectual property of the Seller and third parties.
- The Customer is obliged not to provide content prohibited by law.
§3 Prices
- All prices given in the Online Store are gross prices given in Polish zlotys (including all applicable taxes).
- The cost of delivery in the amount indicated in §6 for the delivery method chosen by the Customer should be added to the price of the Goods.
§4 Placing orders
- Orders are accepted by the Seller through the Online Store.
- Orders in the Online Store can be placed 24 hours a day, 7 days a week throughout the year.
- Placing an Order consists of filling out the order form in the Online Store.
- The Order is effective if the Customer correctly fills out the order form and correctly provides contact details: exact address to which the Order is to be sent, phone number, and email address.
- In case the provided data is incomplete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.
- During the ordering process, the Customer receives a fiscal receipt or may express the will to receive a VAT invoice. The document will be sent with the shipment or will be sent to the Customer’s email address provided in the Order.
- After the Customer places an effective Order, they will receive an automatic response from the store confirming receipt of the Order.
- Order fulfillment begins after the Customer makes the payment or, if the Customer has chosen the option to pay upon receipt of the Goods, from the moment the Order is placed.
- In case of lack of ordered Goods in stock, the Seller will inform the Customer about this fact and the associated extension of the Order fulfillment time immediately, no later than within 48 hours.
- The sales agreement is concluded in Polish.
- The Online Store conducts sales in Poland.
§5 Payment methods for the Order
- The Seller provides the Customer with the following payment methods for the Sales Agreement:
- Cash on delivery when receiving the shipment.
- Bank transfer to the Seller’s bank account.
- Seller’s account:
- Bank: mBANK S.A.
- Account number: 24 1140 2004 0000 3102 8188 9060
§6 Cost, methods, and delivery time
- The Order is sent to the address indicated in the order form. The Customer will be informed immediately about an incorrectly filled out order form that prevents shipment or may delay it.
- The Seller provides the Customer with the following delivery methods:
- Courier delivery
- The total order fulfillment time is a maximum of 30 days from the day the Customer places the order, however, the Online Store makes every effort to fulfill orders as quickly as possible.
- The Customer is charged for delivery costs:
- 15 PLN per package, 99 PLN per pallet.
- If the Order amount is greater than , the Seller covers the delivery costs.
- The delivery time of the Goods to the Customer is 14 Business Days, unless a different term is given in the description of the given Goods.
§7 Withdrawal from the agreement
- A Consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs.
- To meet this deadline, it is sufficient to send a statement before its expiry to the Seller’s address.
- An example form for withdrawal from the agreement is available on the Online Store’s website in the “Withdrawal from agreement” tab and is attached to the email confirming the Order.
- The Consumer may use the form template, but it is not mandatory.
- The Consumer is obliged to immediately, no later than within 14 calendar days from the day they withdrew from the agreement, return the Goods to the Seller.
- To meet the deadline, it is sufficient to send back the Goods before its expiry. The Consumer may return the Goods to the Seller’s address.
- The Consumer bears the direct costs of returning the item in connection with the withdrawal from the agreement.
- In case of withdrawal from the agreement, all payments received from the Consumer are returned (no later than within 14 calendar days), including delivery costs.
- An exception is a situation where the Consumer has chosen a method of delivering the goods other than the cheapest one available in the Online Store.
- In such a situation, the Consumer covers the delivery costs.
- The Consumer is responsible for diminishing the value of the Goods resulting from using it in a way that goes beyond what is necessary to ascertain the nature, characteristics, and functioning of the Goods.
§8 Complaint procedure
- The Seller is obliged to deliver the Goods to the Customer without defects.
- The basis and scope of the Seller’s liability towards the Customer are determined by generally applicable laws, in particular in the Civil Code.
- The Seller is responsible to the Customer if the Goods have a physical or legal defect (warranty).
- The complaint can be submitted by the Customer, for example:
- In writing to the Seller’s address: JANA sp. z o.o., Wspólna 3a, 45-837 Opole.
- In electronic form, via email, to the Seller’s address: reklamacje@janameble.pl
- It is recommended that the Customer provide the following data in the complaint description:
- First and last name.
- Address.
- Email address.
- Order date.
- Subject of the complaint, including the request.
- Any circumstances justifying the complaint.
- The Customer will be informed about the resolution of the complaint via email or traditional mail.
- When submitting a complaint, the complained product should be delivered to the Seller along with the complaint notification.
- If, due to the type of product, its delivery by the Customer would be excessively difficult, the Customer is obliged to make the product available to the Seller at the place where the product is located.
- The Seller will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. Lack of response from the Seller within the above deadline means that the Seller considered the complaint justified.
- In case the complaint is resolved in favor of the Customer, the Seller will repair or replace the complained goods with new, full-value ones, or refund the value of the purchased Goods.
§9 Out-of-court ways of dealing with complaints and pursuing claims
- A Customer who is a consumer has, among others, the following possibilities of using out-of-court ways of dealing with complaints and pursuing claims, including:
- The Consumer is entitled to apply to a permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded sales agreement.
- The Consumer is entitled to apply with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection.
- The Consumer can obtain free assistance in resolving a dispute between the Consumer and the Seller, also using the free assistance of a county (city) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Polish Consumer Association). Advice is provided by the Consumer Federation under the toll-free consumer helpline number 800 007 707 and via email: porady@dlakonsumentow.pl
- The Consumer can submit their complaint via the EU ODR internet platform, available at: http://ec.europa.eu/consumers/odr/
§10 Final provisions
- A Customer who has an account in the Online Store will be informed about changes to the Regulations via email correspondence.
- A Customer who does not accept the introduced changes to the Regulations has the right to delete their account at any time.
- Orders placed by the Customer before the changes to the Regulations come into force will be implemented according to the previous provisions of the Regulations.
- In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act, and other relevant generally applicable provisions.
- Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Seller and Customers will be considered by the competent court according to the provisions on material and local jurisdiction in accordance with the Code of Civil Procedure Act of November 17, 1964.
- The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed solely for the purpose of issuing an invoice, receipt, or conducting financial reporting. Providing personal data is voluntary. Each person whose personal data is processed by the Seller has the right to inspect their content and the right to update and correct it.